Contact Center Customer Engagement Ecommerce Self Service 
Eptica
JUNE 15, 2016
Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. This has a major impact on the customer experience – consumers increasingly choose companies that value their time and minimize the effort they need to put in when making a purchase or finding out information. Published on: June 15, 2016.
Eptica
SEPTEMBER 18, 2015
Date: Friday, September 18, 2015 The six ways web self-service improves your customer experience. Author: Robin Tandon Customer service teams are currently faced with multiple challenges. Consumers are asking an increasing number of questions and are demanding faster service, across more and more channels.
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Lumoa
NOVEMBER 30, 2022
The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Set up chatbots for a 24/7 contact center.
Eptica
JUNE 3, 2016
Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices. This shift to a mobile first world has a big impact on the customer experience and customer service. Share this page on: Tweet.
Eptica
JANUARY 8, 2016
And consumers looking to bag a bargain spent $600m on Christmas Day purchases, while ecommerce traffic was up 28% year on year on New Year’s Day. All of this shows that retailers need to ensure they are delivering the right service and experience throughout the holiday season , rather than just on traditional peaks.
Eptica
MARCH 18, 2016
The full findings, highlighting how the retail sector performed within the Eptica Multichannel Customer Experience Study , along with recommendations for areas to focus on, are available in the Eptica Retail Multichannel Customer Experience Study , which can be downloaded from [link]. Share this page on: Tweet.
Eptica
NOVEMBER 11, 2015
Author: Pauline Ashenden Categorie(s): Chat Contact Center Customer Engagement Customer Experience Customer Service E-commerce Email Management Multichannel Customer Service Retail Self-service Social Media Thanks to the internet, retail is a global industry, with companies now facing competition from peers around the world.
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