Storyminers
JULY 7, 2020
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?
Storyminers
JANUARY 24, 2017
Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”
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Storyminers
JANUARY 24, 2017
Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”
Blake Morgan
OCTOBER 31, 2022
It has been the most popular way to measure customer experience, but it’s arguably outdated. When it was created it didn’t account for the explosion of digital customer experiences. As customers’ preferences change and brands adjust their CX strategies, metrics have never been more critical.
Integrity Solutions
SEPTEMBER 28, 2023
In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?
Comm100
FEBRUARY 22, 2018
Is it supposed to further your company’s marketing outreach by providing customers with a useful service, such as health tips, recipes, or investment recommendations? Or is it a “level two” Chatbot designed to perform more advanced functions, such as help customers change their passwords, or even place orders.
Comm100
FEBRUARY 22, 2018
Is it supposed to further your company’s marketing outreach by providing customers with a useful service, such as health tips, recipes, or investment recommendations? Or is it a “level two” Chatbot designed to perform more advanced functions, such as help customers change their passwords, or even place orders.
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