BlueOcean
OCTOBER 29, 2019
Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. And hey, we’re also standing by to help you out with a cost analysis and custom quote for your outsourced contact center. Get a custom quote today. Request an estimate today.
BlueOcean
MARCH 13, 2020
Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. The Fundamental Guide to the Contact Center RFP.
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BlueOcean
JANUARY 20, 2022
In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. At the very least, you should consider how cost-effectiveness, business continuity, and the local talent market intersect in your contact center location strategy.
BlueOcean
FEBRUARY 10, 2021
After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. The 10 most important contact center RFP questions haven’t changed. Are You Going to RFP for Your Contact Center This Year?
TechSee
AUGUST 28, 2018
AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.
BlueOcean
DECEMBER 10, 2019
We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Are You Using 1999 Metrics to Measure 2019 Customer Care?
ShepHyken
AUGUST 29, 2016
5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Ultimate Net Promoter Score Infographic by CustomerGauge.
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