NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. How fast can you use the tool that you just bought?

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

GlowTouch

JANUARY 15, 2021

Here are the 5 tools your customer service team needs to get the job done right and maximize productivity. 1) Customer Relationship Management System (CRM). A CRM is a system to manage interactions with customers. It lets the entire team access the same customer information so everyone’s on the same page.

Tools 52

Tools Self Service CRM Infographics 52

Tricia Morris

AUGUST 21, 2015

When asked what will be the most important business priority in their organization 12 months from now, respondents said (1) building strong relationships with customers over (2) promoting the company, product and/or brand. Customer experience is how a customer feels about a company over time. Ray” Wang. Engagement is transitory.

CRM 40

CRM Customer Focused Self Service Conference 40

Natalie Petouhof

JUNE 3, 2017

Customer lifetime value. Tracking KPIs enables you to see which of your marketing campaigns are generating the best return on investment so that you can reallocate resources to those efforts rather than non-performing ones. You can then prioritize these customers and develop sales strategies specifically geared toward them.

Analytics 40

Analytics Marketing Company Return on Investment 40

GlowTouch

JULY 13, 2020

By providing a quick tutorial to that subset of customers before disconnecting the call, agents were able to reduce “calls per event” by 16%, and customer churn by 6%. Invest in Advanced Support Center Software. Reach out to us today to schedule a free consultation. About GlowTouch.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52