NICE inContact

DECEMBER 3, 2018

Omnichannel is hot. Both are hot topics when it comes to contact centers and customer experience. They introduce new channels and vehicles to interact with customers. Omnichannel Service and Satisfaction. Consumers want true omnichannel customer service, and service that’s seamless, convenient and quick.

Self Service 121

Self Service Contact Center Software Contact Center Software 121

NICE inContact

DECEMBER 12, 2018

Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. The results were clear in that consumers want true omnichannel service from inbound contact centers and are willing to switch from companies that provide poor service.

Call Center 120

Call Center Omni-Channel Contact Center Contact Center Software 120

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 52

Contact Center Customer Service Contact Center Software Call Center 52

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

Talkdesk

OCTOBER 11, 2016

For businesses that rely solely on email and voice channels for customer service, Talkdesk for Salesforce adds an additional channel that provides the flexibility and convenience modern customers demand. Salesforce Omni-Channel Integration. Talkdesk for Salesforce’s Omni-Channel integration is currently in closed beta.

Omni-Channel 40

Omni-Channel Contact Center Software Contact Center Report 40

NobelBiz

JUNE 13, 2023

The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

ViiBE Blog

MAY 13, 2021

So what exactly do call centers do? What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Which software is used in call centers? Contact Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52