Contact Center, Contact Center Software, Customer Care and Trends

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center

Contact Center Call Center Guidelines Customer Satisfaction

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center

Contact Center Call Center Guidelines Customer Satisfaction

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

BlueOcean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. And that beginning is this – PayScale cites an average $13/hour for a customer service rep. The Cost of Contact Center Infrastructure.

Contact Center

Contact Center Contact Center Software Employee Engagement Call Recording

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. What is hyper efficiency in a contact center?

Contact Center

Contact Center Call Center Management Gamification

Enhancing Customer Outreach: Effective Strategies for Outbound Voice Communication

CSM Magazine

FEBRUARY 12, 2024

This data can inform strategic decision-making and help businesses stay ahead of market trends. Improving Customer Satisfaction: Outbound voice communication provides an excellent opportunity to enhance customer satisfaction.

Communication

Communication Strategy Contact Center Software Contact Center

How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 18, 2022

The average call handling time (AHT) is widely used to assess the efficiency of individual customer care representatives and the overall performance of the company. Customer relationship centers can use it to set criteria for their customer service goals. How is the AHT calculated? Find out more in our article!

Average Handle Time

Average Handle Time Contact Center Management How To

Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2

NobelBiz

JUNE 29, 2021

These contact points, which can be physical or digital, include a consumer’s arrival on a website in search of information, conversation with a customer care representative, as well as an online or in-store purchase. The contact center is an important part of the client journey because of this.

Customer Journeys

Customer Journeys Customer Experience Contact Center Omni-Channel

12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact Center Software

Contact Center Software Contact Center Software Call Center

Customer friction points – How to identify and tackle them?

NobelBiz

FEBRUARY 18, 2023

In this article, we will identify the key sources of friction during a customer care interaction and share a couple of solutions on how to solve them. For example, an automated call distributor (ACD) is used in call centers to route incoming calls to certain specialized agents in your contact center.

How To

How To Omni-Channel Multi-Channel Call Center

Customer friction points: How to identify and tackle them?

NobelBiz

FEBRUARY 22, 2023

That is why the pick-up rate and average waiting time remain the two most visible areas for improvement within the call center industry. In this article, we will identify the key sources of friction during a customer care interaction and share a couple of solutions on how to solve them.

How To

How To Omni-Channel Multi-Channel Wait Times

Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center

Contact Center Self Service Net Promoter Score Effort Score

What is The Significance of Customer Effort Score for Contact Centers?

NobelBiz

FEBRUARY 15, 2023

Your contact center has a vested interest in making the customer experience as smooth as possible. After all, customers want their interactions with your agents to be smooth and without friction. A key performance indicator (KPI) and strategic metric for any business is the Customer Effort Score (CES).

Effort Score

Effort Score Contact Center Net Promoter Score Self Service

Top 10 Call Center Trends To Follow For 2023

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center

Call Center Omni-Channel Trends Contact Center

Top 10 Call Center Trends To Follow For 2023

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center

Call Center Omni-Channel Trends Contact Center

What is The Significance of Customer Effort Score for Contact Centers?

NobelBiz

FEBRUARY 21, 2023

Your contact center has a vested interest in making the customer experience as smooth as possible. After all, customers want their interactions with your agents to be smooth and without friction. A key performance indicator (KPI) and strategic metric for any business is the Customer Effort Score (CES).

Effort Score

Effort Score Contact Center Net Promoter Score Self Service

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact Center

Contact Center Contact Center Software Call Center Multi-Channel

What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

Buying patterns and preferences shift in reaction to their tastes, trends, and digital environment. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies.

Contact Center

Contact Center Call Center Social Media CRM

The 12 Best Customer Service Software Tools for 2022

Kustomer

JUNE 27, 2022

What Are the Benefits of Customer Service Software? Customer service tools can transform customer service for companies of any size. Utilizing these tools enables faster, more efficient, personalized support while still imparting a brand-specific and customer-centric experience.

Software

Software Tools Customer Service Self Service

Customer Experience Update

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Webinars

Trending Sources

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Webinars

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Enhancing Customer Outreach: Effective Strategies for Outbound Voice Communication

How To Manage The Average Handling Time (AHT) For Contact Centers?

Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2

12 Reasons Why A Contact Center Software Upgrade Is A Must

Customer friction points – How to identify and tackle them?

Customer friction points: How to identify and tackle them?

Contact Center AI: How It Can Transform Your CX

What is The Significance of Customer Effort Score for Contact Centers?

Top 10 Call Center Trends To Follow For 2023

Top 10 Call Center Trends To Follow For 2023

What is The Significance of Customer Effort Score for Contact Centers?

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

What is Computer Telephony Integration CTI for Contact Centers?

The 12 Best Customer Service Software Tools for 2022

Stay Connected