MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Unattended RPA generally works autonomously in the background, such as monthly invoice processing or customer reminders.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. Customers will not need to wait for live agents to discuss basic billing or informational issues; self-service will help them conveniently get the answers they want – on their own terms.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

Qualtrics

NOVEMBER 21, 2019

So it’s going to become even more critical for CX leaders to understand the maturity of their organization and how all the experience pillars (customer, employee, product and brand) fit into their full Experience Management (XM) vision. It’s critical you can tell when a customer needs human help.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38