TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The state of play.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions.

Social Media 66

Social Media Contact Center Analysis Hotels 66

NobelBiz

OCTOBER 17, 2023

Data Management: Proper storage, processing, and deletion of customer data, in accordance with regulations, are critical. Real-time Call center Compliance: Some regulations may require real-time compliance checks during interactions, making technology adaptability crucial. This is invaluable during audits and regulatory checks.

Call Center 59

Call Center Management Contact Center Contact Center Software 59