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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.

Contact Center 109
Contact Center Contact Center Workflow Case Study Tips 109
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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The state of play.

Self Service 111
Self Service Contact Center Net Promoter Score Contact Center Workflow 111
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