TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Choose Analyze.

Social Media 66

Social Media Contact Center Analysis Hotels 66

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The state of play.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

NobelBiz

OCTOBER 17, 2023

Real-time Call center Compliance: Some regulations may require real-time compliance checks during interactions, making technology adaptability crucial. Documentation & Audit Trails: Maintaining thorough records and ensuring the ability to produce comprehensive audit trails is often a regulatory mandate.

Call Center 59

Call Center Management Contact Center Contact Center Software 59