InMoment XI

APRIL 24, 2024

With the rise of telemedicine and remote care, the demand for remote support services has surged, making healthcare contact centers indispensable for delivering timely and responsive care, irrespective of geographical constraints. The benefits of healthcare contact centers extend beyond mere convenience.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

APRIL 18, 2022

Assess your call center agent satisfaction Measuring client satisfaction is obviously necessary for assessing the quality of the service and the experience provided. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

APRIL 11, 2022

Call center recording. Qualitative or quantitative call center surveys. Split your contact center clients into groups and focus on one of them Segmentation will considerably assist you in correctly targeting your clients and running specialized marketing. Monitoring calls. How to interpret the NPS Score?

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

APRIL 5, 2022

The organization must conduct post-contact studies to solicit consumer feedback and assess the performance of customer care agents. Satisfaction surveys are an excellent approach to check that the customer’s request has been addressed. As a result, the danger of data piracy is high, particularly in telecommunications.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

MAY 2, 2022

And here are the advantages of call routing: Improved customer experience and engagement Contact centers may ensure that their clients are constantly serviced by competent agents who have the ability to properly handle caller concerns by adopting skill-based routing.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

MARCH 14, 2022

The primary goal of an outbound campaign is to reach prospects and turn them into actual customers, fulfilling business objectives such as buying a product or service, conducting surveys, establishing appointments, brand promotion, debt collection, etc. Every incoming phone call must be returned.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52