Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams.
NobelBiz
OCTOBER 31, 2023
Enhance your customer strategy with insights from Brad Cleveland, a global authority on customer strategy and management, in this captivating podcast episode: Beyond Transactional: Taking Customer Service to the Next Level. Role-playing exercises, real-life case studies, and feedback sessions can be invaluable in this regard.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
JANUARY 17, 2022
What are the benefits of managing and monitoring the AHT? Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Naturally, every manager strives to increase traffic flow and reduce expenses. To put it another way?
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
Kustomer
JUNE 27, 2022
What Is Customer Service Software? Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. Five9 UJET Aircall Stella Connect RingCentral Ada 8×8 Klaviyo Simplr Delighted Dialpad Shelf.
NobelBiz
SEPTEMBER 5, 2023
Or in the words of Brad Butler, Contact Center Software Consultant @NobelBiz: The contact rate is the pursuit, the number of attempts made; the connection rate is the sweet victory, the successful engagement achieved. In the call center world, they are the yin and yang of meaningful customer interactions. .
ProProfs Chat
APRIL 2, 2019
Team building exercises may thus prove to be useful. While it’s always going to be easier to run team-building exercises in the office, the activity is going to be much more refreshing for your team, if it takes place outside the regular work environment. Laser tag, or paintball if you’re feeling adventurous.
Expert insights. Personalized for you.
52 
Let's personalize your content