Consumers Omni-Channel Survey Virtual Agent 
TechSee
OCTOBER 9, 2018
Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Support the DIY culture: Focus on consumer enablement and empowerment through self-service. She’s a Millennial.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
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UJET
JUNE 25, 2021
In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”. But this creates its own concern, as consumers are continually using more devices in more ways to access support. Eliminate Channel Switching By Blending Channels.
Interactions
MAY 28, 2020
As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. A recent survey by Deloitte asked people whether they agree with the statement: “I feel safe going to the store right now.” Are you ready for AI or Virtual Agents? ” .
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Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. AI That Works.
BlueOcean
FEBRUARY 24, 2016
Can we Evolve Customer Experience to Keep Pace with Changing Consumer Habits? We’re predicting that, as consumers become increasingly informed about how their data is collected and used, there will be a corresponding increase in customer expectations. Where Will Your Contact Center Fit In?
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