Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

Grade.us

SEPTEMBER 17, 2019

The 2019 Edelman Trust Barometer backs this up, showing steady gains in consumer trust in the automotive sector. Leasing and rentals Sales ( commercial ) Public transportation. This guide will focus on the consumer side of the automotive industry. How do customers feel about dealerships? Customers have mixed perceptions.

Automotive 34

Automotive Competitive Advantage Industry Survey 34

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Add to this the huge amount of survey requests that consumers today are being bombarded with, and the problem is real.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101