Consumers Customer Care Customer Voice Transportation 
Talkdesk
JULY 31, 2017
I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.
Talkdesk
JULY 31, 2017
I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Indirect feedback: When customers talk about the company but not necessarily to it. But how do you do it well?
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