GlowTouch

NOVEMBER 6, 2020

The time to prep, the time is now. Consumers want to feel the ‘wow’. It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. Customers will abandon a purchase if they’re having a bad experience; at the same time, they’re willing to spend more if they get great service.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

AUGUST 26, 2020

In fact, 90% of respondents from one survey said that when it comes to customer service, an immediate response is either important or very important. The question is, what’s the best way to keep your average wait time down to reasonable levels? A certified Woman-Owned Business and six-time Inc.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

One study found that a whopping 92% of customers prefer live chat over all other forms of communication, and that 44% of customers think that the ability to initiate live chat with an agent in the middle of an online purchase is one of the most important features that a website can offer.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

The company could maintain the current size of its customer support workforce, and risk frustrating and alienating its consumer base, or… The company could hire more staff and expand their infrastructure, incurring heavy costs in the process. Increased Customer Loyalty. A certified Woman-Owned Business and six-time Inc.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

Tools 71

Tools CRM Analytics Advertising 71

GlowTouch

SEPTEMBER 17, 2019

The phone channel provides additional challenges, like finding a company’s phone number, being subjected to an interactive voice response (IVR) system, long wait times, putting up with script reading, and longer overall interaction times. There are too many time-consuming challenges, as compared to chat.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40