Consumers Customer Insights Innovation Rewards Programs 
Currency Alliance
JUNE 16, 2020
While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? improvement in sales.
PK
MAY 12, 2020
Having a robust digital presence is unquestionably critical for any consumer brand. As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. Learn more about how to design the right rewards program for your organization. About the Author.
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Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Loyalty and Rewards. 3] [link]. [5] 5] [link]. [6]
Second to None
APRIL 12, 2018
In order to establish a strong understanding of customer insights, restaurant managers may want to consider investing in a customer database to collect important data, key insights, and trends to better serve and suit their customers for improved business relationships and better business outcomes. Segmentation.
Oracle
APRIL 8, 2021
As a shopper, I tend to compare every other loyalty program against the very high bar Starbucks sets. Three brands making recent strides to improve customer loyalty include LEGO, Disney, and Vitamix. Disney goes deep on customer insight. I’m not alone! ” LEGO is loyalty-obsessed.
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Loyalty and Rewards. Enterprise Retail Grocery Report October 2018.
Currency Alliance
FEBRUARY 26, 2019
Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). The future represents much more collaboration among brands to serve common customers more effectively.
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