Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Training Feedback 79

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Michelli Experience

DECEMBER 5, 2017

Listen to and watch overarching consumer behaviors and more importantly become an expert on your core customer segments.”. The more we study our customers, the more we realize that we can’t stay the same and continue to meet their needs. The answer is simple and one I apply to many questions I face. Rapid Growth. Reassessment.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Michelli Experience

DECEMBER 5, 2017

Listen to and watch overarching consumer behaviors and more importantly become an expert on your core customer segments.”. The more we study our customers, the more we realize that we can’t stay the same and continue to meet their needs. The answer is simple and one I apply to many questions I face. Rapid Growth. Reassessment.

Gamification 100

Gamification Consulting Study Customer Centricity 100

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Customer channel preferences are increasingly important, with more knowledge, organizations can deliver better self-service. I think it might be interesting to me, talking about employee engagement a little bit.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52