Consumers Contact Center Tips Virtual Agent 
TechSee
AUGUST 14, 2018
This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.
Call Experts
MAY 8, 2019
Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Develop sophisticated performance analytics that evaluates contact center metrics. Understand top tier contact center operations and benefits. Tips for getting new customers.
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TechSee
NOVEMBER 19, 2019
The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries. Here are some tips to hit that sweet spot.
NICE inContact
MAY 21, 2019
Research indicates that consumers are showing increased interest in leveraging tools that enable them to help themselves. According to research by Microsoft, 90% of consumers now expect a brand or organisation to offer a self-service portal for customer support. What Does It Take to Compete for Today’s Global Consumers?
Comm100
FEBRUARY 16, 2018
That is why reducing customer effort was voted the number one priority for contact centers in 2018. This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018.
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