Work From Home Tips - Part 2

Cyara

On Monday I shared the first of three blog posts I put together on the fly with tips for initial set-up of your home-office that you may have had to move to through a mandatory work-from-home order, which many business are - understandably - enforcing at this time.

Tips 67

Work From Home Tips - Part 3

Cyara

On Monday I posted tips for quickly setting up a home-office , followed by a post on Wednesday with some advice for secondary things that may make your mandatory work-from-home status a little easier. contact center cx agile virtual agent cx monitoring disruption work from home

Tips 67

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Work From Home Tips - Part 1

Cyara

contact center cx agile virtual agent cx monitoring disruption work from home

Tips 67

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . Current state of DSS in contact centers. Call centers are highly stressed environments.

Self-Service Strategies for Elevating CX at Your Contact Centre

NICE inContact

In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. Self-service not only has benefits for consumers and businesses, but for advisors and agents as well. ICMI Research indicates that, with the right self-service strategy, agent satisfaction actually can increase. Self-service options for the contact centre are far and many.

Use AI to enhance the customer experience journey.

Call Experts

Once those techniques start delivering positive results, utilize AI and agent-assisted functions to resolve complex customer inquiries and actions. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol.

Steering the Shift to Conversational IVR

TechSee

The main purpose of the traditional IVR system is to act as a self-service option that enables customers to help themselves to quick solutions, while increasing the containment rate by avoiding transfers to live agents, thereby freeing them up to handle more strategic or complex enquiries.