SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Examples Customer Experience Social Media 40

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. One great example is how frequent fliers with elite status on other airlines can make the jump to JetBlue and start reaping the rewards of the premium Mosaic status immediately.

Tourism 56

Tourism Travel Customer Service e-support 56

Inbenta

JUNE 30, 2021

Some of the great features: It is connected with the Airlines systems. TravelClub is the leader reward program in Spain with over 6 million subscribers. That’s why during the past few years many manufacturers have set up customer success strategies to improve the way they communicate with the final consumer.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Define the strategy.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

and a kind of digital ‘goldrush’ without proper strategy. …as Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40