Connections Gamification Multi-Channel Omni-Channel 
CSM Magazine
JANUARY 9, 2023
The multi-billion dollar contact center industry is facing a pivotal moment in this age of digital transformation. With Salesforce Contact Center and Playvox, organizations are enabled to get the right people on the right channels at the right time to deliver new levels of service efficiency and effectiveness.”.
NobelBiz
AUGUST 28, 2023
Embrace modern solutions that streamline operations and ensure smooth communication across channels. Cloud-Based Solutions : CCaaS solutions such as NobelBiz OMNI+ offer scalability, flexibility, and remote access, enabling agents to work from anywhere and ensuring uninterrupted communication. Embrace an omnichannel approach.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
MARCH 21, 2024
One fun way to provide recognition is via a gamification solution. Ensure whatever solution you choose lets you schedule for the many channels in your contact center so you have coverage when you most need it – across all of your channels. Remember, happy agents equal happy customers.
GetFeedback
APRIL 17, 2019
If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. However, adding new channels is not enough. Covering such channels as phone, email, web, live chat, social media, communities, etc.
CSM Magazine
FEBRUARY 17, 2021
Virtual assistants can help to connect and enable remote teams by continuously seeking and offering new schedule opportunities, therefore freeing up time for busy planners. Indeed, contact centre operations need to be more connected than ever before. Boost business agility – with valuable intelligence.
SurveySparrow
OCTOBER 18, 2022
A Swiss Army knife among help desk software, Zoho Desk offers a vast array of tools for the whole company – including: Multi-brand self-service portals/ help centers. Moreover, you can easily track and close feedback across channels and gather reviews. . 10 Zoho Desk Alternatives that Will Help You Boost Your Customer Service.
BirdEye
NOVEMBER 20, 2023
Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Revetize Revetize is tailored for small to medium-sized businesses, emphasizing customer engagement through various channels.
Expert insights. Personalized for you.
59 
Let's personalize your content