Team HGS

MARCH 6, 2019

Brands strive to meet the extraordinary expectations of today’s connected customer. In 2019, more than ever before, customer experience (CX) will be king. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine. Here, we describe how HGS supports CX Trend No.1,

Trends 40

Trends Meeting Self Service Multi-Channel 40

ProProfs Chat

JUNE 30, 2020

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. TechSee has taken the concept of AI-based decision support and added the crucial visual element.

Call Center 117

Call Center Training Technology Gamification 117

CSM Magazine

SEPTEMBER 28, 2018

However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service. In many cases, Customer Service Week falls flat on strategy.

Connections 40

Connections Customer Service Strategy Employee Engagement 40