InMoment XI

FEBRUARY 7, 2024

Let’s take a closer look at how integrated CX and other AI-powered tools are shaping hotel experiences—and how the best hotels and resorts are leveraging this winning combination to provide intelligent, customer-centric experiences that grow sales and foster loyalty. Intelligent Digitized Experiences Hotel guests expect an experience.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 67

Connections Culture B2C Retail 67

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.

Connections 40

Connections Culture B2C Retail 40

Magellan Solutions

NOVEMBER 27, 2023

It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience. We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. Let’s explore the 10 ways to deliver great customer service.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Alliance by IFS

APRIL 2, 2019

Field service management applications can position your business for experience economy success by helping you delight customers in several of these areas. Connect Your Workforce and Your Customers. Consumers are more connected than ever. Let Astea Help You Leverage Technology to Delight your Customers.

Software 88

Software Management Self Service Call Center 88

ShepHyken

JUNE 27, 2018

The three keys to customer experience success are consistency, consistency and consistency. Today’s customers connect with the companies they do business with in multiple ways. The traditional way a customer communicated with a company was in person or on the phone. Delivering a consistent experience creates confidence.

Customer Service 89

Customer Service Chatbots Loyalty Customer Service Training 89

NobelBiz

JANUARY 16, 2024

Outbound Call Center Campaigns Outbound campaigns play a role in business as they allow companies to take measures in reaching out to customers and potential leads. These campaigns are essential, for expanding customer bases, nurturing leads and ultimately driving sales.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52