Remove Connections Remove Contact Center Software Remove Employee Experience Remove Video
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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UJET Tips for Work From Home Remote Agents

UJET

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Streaming music and video will devour available bandwidth. USB connection.

Tips 86
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Amazing Business Radio: Rowan Trollope

ShepHyken

Humanize the Customer Experience. How to Stay Connected in a Remote Economy. They discuss strategies for adapting to a remote workforce and ways to humanize a digital customer experience. This will help teams stay connected while being physically distant. Shep Hyken interviews Rowan Trollope, CEO of Five9.

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UJET Tips for Work From Home Remote Agents

UJET

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. Streaming music and video will devour available bandwidth. USB connection.

Tips 72
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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). UCaaS is an acronym that stands for “Unified Communications on Demand.”

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). UCaaS is an acronym that stands for “Unified Communications on Demand.”

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The Contact Center of the Future in the Distributed Workforce Era

TechSee

In other words, physical proximity is largely meaningless on a hyper-connected planet. When robust communication channels – ideally video-based – exist, distance is no object. As AI becomes more firmly entrenched in the contact center of the future, there will be a profound change in the types of tasks handled by agents.