TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. This remote and digital-first world has made service organizations rethink how to engage with customers. Whoever wasn’t online before COVID-19, is online now. Let’s face it.

Self Service 109

Self Service Customer Service Video Engagement 109

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. ShopTalk has emerged as one of the most innovative conferences in the retail space, and 2020 promises to be an exciting agenda tackling big themes. Can high tech be high touch?

Retail 76

Retail Innovation Self Service Conference 76

SaleMove

MAY 26, 2020

As a [close] representative of the notorious Gen Z, which now controls $45 billion in annual spending , I’ve seen cardinal changes happening in the financial services industry. In addition, the human attention span is now shorter than ever when we think about scrolling through social media, news, or online stores.

Social Media 52

Social Media Self Service Banking Conference 52

Eptica

APRIL 23, 2020

That’s why the presentation from famed maître d’ and TV personality, Fred Sirieix , at the Institute of Customer Service (ICS)’s Annual Conference in early March, had such broad appeal. To make life even more difficult the bar is constantly being raised as customer expectations continue to increase.

Hospitality 72

Hospitality Self Service Conference Training 72

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. No way no how.

Brands 52

Brands Travel Hotels Airlines 52