TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. According to Forrester’s CX Index scoring system, telcos that increase CX score by one point will generate an additional $3.39 And by how much? in per-customer incremental revenue.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

SurveySensum

JUNE 29, 2023

Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. This two-way communication strengthens the relationship with customers and creates a sense of community – leading to increased loyalty, positive word-of-mouth, and competitive advantage.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

CSM Magazine

JANUARY 9, 2019

Software issues: Operating system, 34.1 Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Software issues: Application, 40.6

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

Pointillist

SEPTEMBER 10, 2020

It leverages customer journey data from every channel, source or system, so that each interaction reflects your customer’s entire experience with your organization—not just the current interaction. After getting lost in the interactive voice response (IVR) system, they go back to the website and try the chat feature.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130