Playvox

APRIL 5, 2022

The foundation of contact center success is attracting and retaining skilled and motivated employees while giving them opportunities to grow with the company. After all, the employee experience drives the customer experience. You’ll then enjoy a sustainable competitive advantage.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Kaye, Tony, did you have anything else that you might want to add unto that point?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Playvox

MAY 2, 2023

The pandemic accelerated the shift to the cloud, but there’s still time to capture a competitive advantage by making the move for your contact center. Supporting remote work in your customer service center is key to a positive employee experience. What Does Moving To The Cloud Mean?

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Quality assurance (QA) tools are great, but by the time an issue is found, the customer experience has already suffered.

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

Stella Connect

JANUARY 4, 2022

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40