Competitive Advantage Employee Experience Gamification ROI 
Stella Connect
JANUARY 4, 2022
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) It is not an extra.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.
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Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Provide a mix of learning aids and experiences, including peer-led training (a team favorite). then customer service training is not optional.
RapportBoost
DECEMBER 10, 2018
So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. But at the same time, it is like the real ROI gain as well. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
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