Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position. A few references to consider are among the following.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

West Monroe

SEPTEMBER 17, 2023

Consider an e-commerce company that sells fashion apparel. Determining this correctly can help solidify your sustainable competitive advantage for years to come. Sales support organizations, historically cost sensitive, have been leading the charge to adopt AI technology in efforts to automate highly administrative tasks.

Sales 52

Sales Marketing How To Effort Score 52

InMoment XI

MAY 31, 2022

In the post-acquisition phase, Customer Success and Support own certain customer touchpoints, and are likely already gathering feedback about them from customers. These touchpoints may include the end of the onboarding cycle in SaaS , order delivery in ecommerce, a customer support interaction. Or journey by departments ….

Customer Journeys 529

Customer Journeys Examples Net Promoter Score Touchpoint 529

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

OCTOBER 5, 2023

Positive brand perception provides several benefits, such as creating brand advocates, providing a competitive advantage, allowing premium pricing , attracting good talent, etc. This involves tracking specific metrics or conducting regular surveys to assess shifts in customer attitudes. Regularly, they assess these metrics.

Examples 62

Examples Measurement Brands How To 62

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. If they are late, they cannot participate in the experience.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40