Peter Lavers

FEBRUARY 27, 2018

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

Customer Service Training 99

Customer Service Training Training Customer Service Competitive Advantage 99

Blake Morgan

JANUARY 20, 2022

Donna is an author, speaker and customer onboarding strategist. Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . Stacy comes from a business background and provides insights on humanizing businesses and creating a competitive advantage with CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. You become too focused on customer acquisition and neglect customer retention which is the primary reason why we want new customers in the first place!

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

CSM Magazine

DECEMBER 29, 2022

Businesses that offer online banking options for those who prefer to do their banking electronically have a competitive advantage. Train your employees well so that they can provide excellent customer service. Use the latest technology to enhance customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Why Visual Support is the Future of Customer Service by Robert C.

Customer Service 63

Customer Service Net Promoter Score Self Service NPS 63

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130