ClearAction

FEBRUARY 13, 2023

In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning. Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations.

Sports 71

Sports Customer Experience Handbook Case Study 71

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. For larger organizations, the best path is to focus on the current experience while keeping an eye to the future.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

ClearAction

APRIL 3, 2015

It would help chart the course for the org’s competitive advantage. Answering the question "How does our org structure best serve our customers?" CX governance structure: what does the company need, according to the organization and customers? Customer Experience Governance: Do This, Not That.

Engagement 48

Engagement Customer Experience Employee Engagement Government 48

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Bruce Temkin. Flavio has a B.S.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Bruce Temkin. Flavio has a B.S.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Mila Widyani – Head of Customer Experience at CIMB Niaga. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. and ultimately—to be right.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120