Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. Consider the data from customer surveys, CRM systems, Web analytics and support systems, to name a few. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g.,

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

West Monroe

MARCH 27, 2017

As financial institutions across the country begin adopting powerful CRM systems, we see a competitive edge come to the surface that didn’t exist 20 years ago. If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals.

Banking 40

Banking CRM Loyalty Customer Centricity 40

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. surveys, CRM, sales, support).

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

SEPTEMBER 18, 2017

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. surveys, CRM, sales, support).

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

SurveySparrow

APRIL 11, 2021

Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage. By forging strong relationships with good content and excellent user experience, they will crave more from you.

Strategy 98

Strategy How To Effort Score Social Media 98

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. White Paper. How Do You Build a Voice of the Customer Program? What Channel Should You Use to Collect the Voice of the Customer?

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40