Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. Businesses, trying to stay ahead of the competition, adopt formal customer-centric programs. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g.,

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

West Monroe

MARCH 27, 2017

As financial institutions across the country begin adopting powerful CRM systems, we see a competitive edge come to the surface that didn’t exist 20 years ago. If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals.

Banking 40

Banking CRM Loyalty Customer Centricity 40

Bob Hayes

SEPTEMBER 18, 2017

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. surveys, CRM, sales, support).

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. surveys, CRM, sales, support).

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

Confirmit

MAY 29, 2018

Organizations that understand their customer journey are much more likely to improve their products to fit their customers’ evolving requirements and therefore to foster their loyalty. White Paper. Otherwise your program will fail. How Do You Build a Voice of the Customer Program? Interesting Links. Case study.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40