ChurnZero

APRIL 10, 2020

Originating from sports terminology, a “handoff”’ means to directly hand to a nearby player. According to Fast Company , there are four basic types of workflow styles: Logical, analytical, linear, and data-oriented. Supporting stakeholders’ names, titles, and sentiment towards your company, product, and process. That’s a fumble.

Customer Success 61

Customer Success Customer Journeys How To Loyalty Programs 61

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Totango

AUGUST 11, 2022

Customer relationships are important for any business, but digital client relationships occupy a position of central importance for SaaS companies. The far-reaching impact of digital interactions on your customer relationships and business makes optimizing digital client relationships essential for SaaS companies.

Tips 107

Tips How To Customer Journeys Net Promoter Score 107

Currency Alliance

MARCH 21, 2019

Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. This analogy must also be true of software companies that deliver loyalty program management systems.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

ClearAction

OCTOBER 1, 2018

The future is urgently calling for us to shift to company-wide alignment with CX. For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry. Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

SurveySensum

JULY 20, 2023

companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided. Churn 1: High-Spending Customers Stopped Shopping With You When customers who used to spend a lot of money at your company suddenly stop shopping, it’s called high-spending customer churn.

Retail 52

Retail Feedback How To Self Service 52