TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Natalie Petouhof

JULY 26, 2016

Companies must come to terms with the economic imperative of the customer experience or drive customers to their competitors because of their poor focus on customer experiences. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. [i] Their impatience is an indelible part of their human circuitry. i] [link]. [i]

Handbook 40

Handbook Customer Experience Resources Customers 40

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. She led CX company-wide for 11 years at Applied Materials. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

NOVEMBER 14, 2017

Should My Company Be Driving This? LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook. Each activity focuses on a particular area of learning and comes with suggested debriefs. Download Now.

Resources 111

Resources Customer Service Customer Service Training Course 111

CSM Magazine

JULY 21, 2020

At the same time, many companies are beginning to look for fresh talent to push their businesses forward and start planning for the future. According to comparison site Finder, 60% of the UK’s adult population is currently working from home (WFH) during the Coronavirus lockdown. In addition, use video to introduce other members of the team.

Gamification 52

Gamification Handbook Social Media Video 52