Comm100

JANUARY 11, 2023

The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

NobelBiz

MAY 7, 2024

A hybrid dialer is a sophisticated communication tool that integrates the features of predictive and progressive dialers with a manual dialing component. This intelligent routing reduces wait times and enhances overall customer satisfaction by providing tailored interactions. What is a Hybrid Dialer?

Call Center 59

Call Center Self Service Wait Times System 59

Comm100

NOVEMBER 13, 2022

70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. On top of this, 45% of consumers prefer chatbots as the primary mode of customer service communication. Customer service chatbots don’t just benefit the end consumer. Provides a self-service option.

Chatbots 130

Chatbots Software Self Service Wait Times 130

NobelBiz

MAY 21, 2024

Here are a few essential processes, tools and integrations that are needed in an inbound contact center: Call Routing Efficient call routing ensures that customer calls are directed to the appropriate agent or department based on the nature of their inquiry, improving response times and customer satisfaction.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. This ultimately impacts the quality of the customer service they provide.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Totango

SEPTEMBER 22, 2022

Managing internal and external communications. Customizing customer service. Reporting tools help track return on investment. Customer support tools help customer service teams deliver online support, automate everyday support tasks, and track performance. Customer success. Data analysis. Financial planning.

Tools 71

Tools CRM Analytics Advertising 71

NobelBiz

APRIL 25, 2023

Implement Call Deflection Strategies Call deflection strategies, such as using self-service options like IVR (Interactive Voice Response) systems and chatbots, can help reduce call volume and call center costs. is also expensive, time-consuming, and out of the question for many small businesses and bootstrapped startups.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52