ShepHyken

JANUARY 22, 2021

Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. Sometimes, the agent can report poor connectivity, low internet bandwidth, etc. For instance, if the agents’ device is unsupportive, the manager can fetch a report to track that.

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NobelBiz

SEPTEMBER 30, 2020

The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.

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Magellan Solutions

AUGUST 5, 2021

Real-time reports that can be customized. • Detailed analytics and reports. • But you also need tools for your agents to communicate their needs and concerns. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. 8.43 – $37.95/month.

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NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI. And how effective will it be?

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Magellan Solutions

JULY 29, 2021

A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Reports and Alerts. Omnichannel Communication — The New Norm.

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NobelBiz

AUGUST 18, 2020

You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The Virtual Call Center – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. We had Facebook pages, group text pop up.

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NobelBiz

MAY 24, 2022

Provide adequate training for your call center agents on how to use their new technology and communication tools effectively. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.

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