NobelBiz
SEPTEMBER 30, 2020
The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.
NobelBiz
MAY 24, 2022
In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry.
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ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you. Create a High Trust Environment.
ViiBE Blog
AUGUST 2, 2021
Primarily, automation can take your business communication, both internal and external, to another level by using the database of past, present, and potential clients, and leveraging the customer knowledge base to create personalized and rapid multichannel communication.
ViiBE Blog
JANUARY 22, 2021
Following that pivot, what lessons have you learned since penetrating the market? For the past almost 4 years now, we have been evangelizing the market. One of the crucial elements we’ve learned in this evangelization is that we need to educate the market on the difference between video conferencing and video assistance software.
NobelBiz
SEPTEMBER 29, 2020
Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.
Magellan Solutions
JULY 27, 2021
In most cases, the multilingual call center support either tries to manage help through a colleague or utilizes free online translation services. The Middle East is one of the most preferred markets for most businesses given their affluent customers. Market Target. Chinese (Mandarin and Cantonese) Call Center.
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