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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook.

Resources 112
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The Marketing Mix: Understanding the 4Ps of Marketing

SurveySparrow

They are the following: Consumer wants and needs, Cost, Convenience and Communication. Some of the most revolutionary consumer products of late that did not have precedents are Apple iPod and ebook reader. There are direct interactions between the service providers and the end consumers when there is a service involved.

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How to write great survey questions (and avoid common mistakes)

Qualtrics

write “Thinking about your interaction with us today, what could we do better?”. Questions that are vague and do not communicate your intent can limit the usefulness of your results. Be as clear and specific as possible in how you frame the question. Give them as much context as you can to help make answering easier. Matrix table.

Survey 52