Communication Data Omni-Channel Virtual Call Center 
ViiBE Blog
MAY 13, 2021
Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. At the core of each call center or contact center is the customer interaction.
ViiBE Blog
MAY 4, 2021
Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.
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ViiBE Blog
APRIL 26, 2021
Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Increase the lines of communication. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Invest in new technology.
Magellan Solutions
AUGUST 5, 2021
Call center CRMs are software solutions that store all your caller data and give you access to it whenever you need it. Omnichannel call routing. Omnichannel support across telephony, email, social media and live chat. But you also need tools for your agents to communicate their needs and concerns.
NobelBiz
SEPTEMBER 29, 2020
Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.
NobelBiz
SEPTEMBER 30, 2020
The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.
Magellan Solutions
JULY 29, 2021
Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Here’s a look at how AI is revamping the Philippines outbound call center : Discover and Qualify Lead Generation Philippines. Virtual assistants simplify lead generation. .
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