Communication Customer Journeys Lifetime Customer NPS 
CSM Magazine
AUGUST 31, 2018
Many organizations are using customer journey mapping to understand and improve the experience of their customers. What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time.
Up Your Service
AUGUST 9, 2018
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, too. What is a Customer Journey Map?
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Up Your Service
AUGUST 9, 2018
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, too. What is a Customer Journey Map?
BlueOcean
OCTOBER 6, 2020
Is communication still going strong and do you feel comfortable in those interactions? Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Total Value Returned Rate is a key metric that also has to be tied to customer retention.
Kayako
MAY 18, 2017
When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. The information is available, yet customer support teams still struggle to access all of the elements needed to visualize the customer journey in its full context.
BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. It happens through attention to governance, communication, and regular calibration of mutual goals. We understand there is a business model for low value transactional work. But it doesn’t stop there.
Wootric CX Blog
MAY 12, 2020
As a SaaS company with SaaS customers like Zoom, DocuSign and Hubspot, we have a unique perspective on NPS in cloud software. To make the most of your time and energy, we’ve put together this list of things SaaS businesses should know before they dive into the NPS world. Wait, what is NPS exactly? Have questions?
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