Interactions

JULY 29, 2021

My hypothesis: speaking to a live agent often involves a wait time. Customers like speed, and an agent can prevent the most efficient path. However, customers don’t want just any automation. The post Customer Care Today: The top 4 things consumers want you to know appeared first on Interactions. The second?

Customer Care 71

Customer Care Consumers Self Service Poor Customer Service 71

Interactions

MAY 14, 2020

Combined with the increase of call volume, it means long wait times for customers and a negative customer experience. . For more information about incorporating AI into your business strategy post-COVID, check out our eBook Best Practices for Future-Proofing Your Contact Center to learn more. .

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

Interactions

OCTOBER 7, 2021

So, why has “dread” become synonymous with “customer service”? . Our survey uncovered the usual culprits: long wait times, the need to repeat information, unknowledgeable or rude agents, and multiple transfers. . Automating tasks using Conversational AI and enabling people to self-service can help remove long wait times.

Self Service 62

Self Service Customer Service Contact Center Tips 62

Comm100

MAY 11, 2020

This is known as multi-channel customer engagement and it’s the first step to great customer support – but it’s not enough. Customers hate repeating themselves. Offering multiple communication channels is a must, but only if they are connected to one another within one unified platform. The next point explains why.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Comm100

MAY 11, 2020

This is known as multi-channel customer engagement and it’s the first step to great customer support – but it’s not enough. Customers hate repeating themselves . Offering multiple communication channels is a must, but only if they are connected to one another within one unified platform. Download Now.

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

NobelBiz

FEBRUARY 22, 2023

A good contact center solution should have a backup plan to guarantee that your business can manage customers during downtimes. 5- Dissatisfied Customers and Agents The customer experience suffers when employees are unhappy with technology and overwhelmed by the volume of calls. Can remote work be managed?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

A good contact center solution should have a backup plan to guarantee that your business can manage customers during downtimes. 5 – Dissatisfied Customers and Agents The customer experience suffers when employees are unhappy with technology and overwhelmed by the volume of calls. Can remote work be managed?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52