Remove Chief Customer Officer Remove Magazine Remove Presentation Remove Sales
article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Magazine, Forbes, U.S.

article thumbnail

Big Promises, Small Promises: Can Your Organization Keep Both?

Kerry Bodine

But marketers aren’t the only people who make promises to customers. Your sales agents promise that your product or service will deliver certain benefits. This post originally appeared in Brand Quarterly magazine. Your website promises that a specific car or hotel room will be available. And if not, when?”

Airlines 184
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Pulse 2022: 15 Speakers You Don’t Want to Miss!

Gainsight

One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. Gainsight is not just about customer success. Hubspot is an incredible organization that understands both the customer and employee experience.

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

article thumbnail

The A-List: Customer Success

Amity

Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management. CEO - C hief Customer Office Council. Chief Customer Officer - Gainsight. Colin Shaw.

article thumbnail

CX Experts We Love

Wootric CX Blog

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. It’s in that moment that you win a customer for life.”

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.