SmartKarrot

JULY 15, 2022

Gliffy is equipped with highly accessible, intuitive drag-and-drop technology that can only help users map out customer journeys and easily analyze customer touchpoints and success rates. Clarabridge is a dynamic feedback analytics tool and customer experience management platform powered by AI automation. Clarabridge.

Customer Journeys 10

Customer Journeys Chief Customer Officer Tools User Experience 10

Think Customers

NOVEMBER 4, 2019

If you think about it in kind of a classic, business school 101-sense,” Goldsmith continues, “what you’re dealing with here is what is often referred to as a ‘mature product category.’”. This is achieved through greater customer retention and attracting new customers as a result of the experience they deliver.”.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Amity

JANUARY 30, 2014

I think Customer Success is going to continue its evolution towards increasingly more proactive assistance to their customers to drive great experiences, thereby increasing product adoption and customer retention. – Kia Puhm, Chief Customer Officer, Blueprint Software Systems.

Customer Success 48

Customer Success Chief Customer Officer Net Promoter Score e-support 48

Wootric CX Blog

FEBRUARY 14, 2019

People refer to him as an iconoclast, skeptic, and change agent for his desire to bypass hype, solve business issues, and exploit customer opportunities with speed, creativity, and collaboration. Why we love David : He’s VP of Customer Insights at Ancestry.com. And we probably haven’t even got everything covered.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Amity

JULY 28, 2014

According to an Aberdeen Report* on Customer Experience Management, the top three drivers for investing in customer experience management (customer success management and customer experience management are often used interchangeably) are: Improve customer retention – (42%). How do you get the CEO to buy in?

Customer Success 48

Customer Success Customer Journeys Chief Customer Officer CRM 48

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130