CSM Magazine
AUGUST 22, 2019
Attendees will leave with strategies to: Build Voice of Customer Analytics into Your Proactive Support Strategy: Create a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience.
Stella Connect
JUNE 5, 2017
EVP and Chief Customer Officer, Frontier Communications. Frontier Communications just implemented its own enterprise-wide VoC platform that delivers detailed customer feedback right to agents, in real time. An Outside in Customer Experience Strategy for a Brave New World (Closing Keynote).
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Wootric CX Blog
FEBRUARY 14, 2019
The “Make Mom Proud” Standard for How to Treat Your Customers , a coach for Chief Customer Officers, host of the podcast The Human Duct Tape Show , and frequently writes articles on her site, Customer Bliss. He is an investor in the AI startup Hello Customer and the fast-growing digital agency Intracto.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.
ClearAction
APRIL 29, 2020
If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. This position may also be known as Chief Customer Officer or VP of Customer [fill-in-the-blank] (e.g. Track record of customer-centric decision-making.
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