Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. This segment in digital customer service is growing fast, and 70% of customers now either use or are interested in chatbots for simple customer service. What is a chatbot?

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

CSM Magazine

APRIL 17, 2024

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. Security and Compliance Security is non-negotiable.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

Comm100

JULY 20, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. What are Chatbots and Why Are They So Relevant Today? You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article.

Loyalty Programs 69

Loyalty Programs Customer Service Self Service e-support 69

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.

Chatbots 130

Chatbots Software Self Service Wait Times 130

ShepHyken

DECEMBER 21, 2021

Dan provides some insights on how to restore the customers’ confidence in the organization: Companies must use technology to facilitate collaboration, not to replace human-to-human contact. The transition from chatbots or any type of automation must be seamless. Quotes: “About 25% of managers are believed to be bullies.

Customer Service Representative 67

Customer Service Representative Customer Confidence Chatbots Advertising 67

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. What questions are customers asking and how do they ask? That data is gold.

Self Service 52

Self Service Omni-Channel Customer Engagement Tools 52