Chatbots Customer Care Customer Service Training Social Media 
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.
ShepHyken
APRIL 1, 2019
(ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. A Complete Guide to Social Media Customer Service by Anna Bredava.
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ShepHyken
JANUARY 28, 2019
What Do Customers Really Think Of Your Brand? Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold. While an excellent concept for customers, it is also appropriate for the colleagues you work with.
ShepHyken
AUGUST 7, 2017
It’s all about service, the story, the way people feel when they interact with you and more. How Brands Can Use Social Listening to Improve the Customer Experience by Smadar Landau. My Comment: This is a short, yet powerful article on another spin of the popular topic of social media. by Neal Dlin.
ShepHyken
JUNE 20, 2018
Today’s customers know what great customer service looks like. The companies and individuals who deliver amazing service set the benchmark for everyone. Be amazing on social media – Social media is meant to be social. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
AUGUST 15, 2016
Will Chatbots and AI Replace Federal Customer Service Reps? My Comment: The concept of Artificial Intelligence (AI) and chatbots replacing humans fascinates me. A good chatbot technology makes recognizing the difference between a human and bot (computer) almost, if not completely, indistinguishable.
Call Experts
FEBRUARY 17, 2022
Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. Favorable reviews of your products and services are critical if you want other people to. AI-powered Customer Service Tools.
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