Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If Downie has high expectations of his team, from managers on down. Once the recruits join the team, however, training is essential.

Leadership 154

Leadership CEM Sports Hotels 154

Beyond Philosophy

JUNE 11, 2015

Consumers, as well, can participate in gaming as curators, by developing sets or bundles of goods, sharing their ideas and tastes with friends, such as is done on social sites like Pinterest. Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Chattermill

NOVEMBER 4, 2018

One of the most common examples of reinforcement learning is a machine learning to a play a computer game or in the case of Google’s Deepmind , an AI that has managed to learn how to walk, run, jump, and climb without any prior guidance. From there, messages (tickets, social media message, even voicemails) are sent to the appropriate person.

Strategy 76

Strategy Social Media Analytics Analysis 76

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.

Omni-Channel 60

Omni-Channel Sports Retail Video 60