ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. Small Business Trends) Customer service in the U.S.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

NOVEMBER 7, 2018

I included Domino’s as a case study in the book, but guess what? What can you do to be more convenient for your customers? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. And, if you’ve been following my work, you know about my fascination with convenience.

Case Study 90

Case Study Study Customer Service Training Technology 90

ShepHyken

JULY 6, 2016

In a competitive business world, price, selection, customer service and innovation are major reasons customers might choose one company over another. Many will argue that convenience is part of customer service or the customer experience. They are a case study for convenience.

Trends 89

Trends Customer Experience Case Study Innovation 89

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. My Comment: More trends for 2019, this time with a focus on how technology is impacting customer service. Is your company that good?).

Customer Service 78

Customer Service Trends Customer Care Case Study 78

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. The government admits to delivering poor customer service.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0